We collect information about you if you accept the use of
‘cookies’ when browsing the Dùsal website. This may include details of, web
pages you visit and how and when you contact us. Information gathered by the use of cookies in your web
browser may also include information about your computer, such as your IP
address, operating system and browser type. Cookies allow us to enable you to
use our website efficiently.
How do we use the information we collect from you?
Most of the information we collect about you is to comply
with our contractual obligations to you, our trade customers.
In addition, we may use information gathered when you sign
up for electronic communications or browse our website to provide you with
information about products or services which we feel may interest you.
This information allows us to meet our legitimate interests
as a business in understanding you better and providing you with the highest
levels of service. It tells us what products to talk to you about and stops us
from wasting your time unnecessarily with information that is unlikely to be of
interest.
Information about your internet connection and browser, such
as your IP address and the country and telephone code where your computer is
located, is used to deliver the best possible web experience to you.
Information such as this is stored as anonymised statistical data about our
users' browsing actions and patterns, and will not identify you as an
individual.
Do we share information about you with any other parties?
We DO NOT share or sell your data with any other third
parties.
How long will we keep your personal data?
We keep your data for as long as is necessary for the
purpose for which it was collected, and in line with any legal, statutory and
regulatory obligations which we are required to meet as a business. For
example, if your order included a warranty, the associated personal data will
be kept until the end of the warranty period. In addition, personal information
gathered to fulfil an order will be retained for seven years in order to comply
with our legal and contractual obligations.
At the end of the retention period, your data will either be
deleted completely or anonymised (for example by aggregation with other data)
so that it can be used in a non-identifiable way for statistical analysis and
business planning. As you’d expect, we reassess our need to use your personal
information on a regular basis and dispose of information which is no longer
required.
How will we keep in touch with you?
We will use your personal data to contact you on the basis
of our legitimate business interests. Of course, you are free to opt out of
receiving our communications at any time. You can do this by simply emailing
our Sales team on sales@dusal.co.uk, or writing to us at Dùsal, 70 Nasymth
Road, Glenrothes, Fife, KY6 2SD.
How do we keep your personal data safe?
We know that data security matters to all our customers.
That’s why we treat your data with the utmost care and take all appropriate
steps to protect it. All information you provide to us is stored on our secure
servers. Access to your personal data is password-protected, and sensitive data
is secured by SSL encryption. We secure access to all areas of our websites
using ‘https’ technology. We regularly monitor our system for possible
vulnerabilities and attacks, and we carry out testing to identify ways to
further strengthen security.
What rights do you have with respect to personal data held by us?
Your personal data is set to be safer than ever under the
new General Data Protection Regulation Act 2018 (GDPR). These regulations
redefine your rights as governed by the lawful basis for processing used at
Dusal to process your personal data – namely our contractual obligations to
you, our legitimate interests as a business, and our legal or statutory
obligations under law. Your rights are summarised as follows:
- Consent: You may withdraw your consent to our processing
of your personal information for a particular purpose at any stage by emailing
our sales team at sales@dusal.co.uk or writing to us at Dùsal, 70 Nasymth Road,
Glenrothes, Fife, KY6 2SD. However, please note that we may be obliged to
retain your personal information where we have a legal or contractual
obligation to do so. Our processing in that respect will be limited to what is
necessary in furtherance of those interests or obligations. Withdrawal of consent
will not have any effect on the lawfulness of any processing based on consent
before its withdrawal.
- Access: You
have the right to access the personal data we hold about you. To ask for your
information please contact us by email at sales@dusal.co.uk or by post at
Dusal, 70 Nasymth Road, Glenrothes, Fife, KY6 2SD. We shall respond promptly
within one calendar month from the point of receiving the request and all
necessary information to process that request from you.
- Rectification: You
have the right to correct your personal data when incorrect, out of date or
incomplete. To ask for your information to be amended please email
sales@dusal.co.uk or by post at Dùsal, 70 Nasymth Road, Glenrothes, Fife, KY6
2SD.
- Object: You
have the right to object at any time to the processing of personal data
concerning you, including any personal profiling, where we lack compelling
legitimate grounds which override your interests, rights and freedoms, unless
this relates to processing that is necessary for the fulfilment of our
contractual obligations to you or our legal and statutory obligations.
- Erasure: You have the right to ask that we erase your personal data from our systems.
How can you contact us?
We are happy to answer any questions you have about our
Privacy Policy. Contact by email at sales@dusal.co.uk or by post at Dùsal, 70
Nasymth Road, Glenrothes, Fife, KY6 2SD. We hope that you’ll talk to us first should you have any
questions, comments or concerns regarding this privacy policy. Should you do
so, we’ll do our best to resolve the matter to your complete satisfaction. Alternatively, you have the right to lodge a
complaint with the Information Commissioner’s Office. You can contact them by
calling 0303 123 1113, or by going online to
https://ico.org.uk/global/contact-us/live-chat/.
